Send us an inquiry with the required systems and questions that we may not have covered in the FAQs. We will respond with the quote including all cost of software, hardware, shiping, implementation, and annual fee.
After we’ve got a confirmation email, we will send you the payment link and plase initiate the payment process.
Once payment verified, the licenses are create automatically. After that, we can do the mapping and configurations.
Installation, configuration, and testing are done by MECX-TECH implementation specialist together with your IT department.
Remote traning will be provided for end users, front office.
Contact us via [our contact form] and our sales team will reach out with technical and commercial details.
Once you are ready to move forward with implementation, Our Customer Services team will perform initial installation together with hotel’s IT team or any other person in charge of IT systems.
Procedure for connecting hotel interface for the first time:
To disconnect interface, it is necessary to follow standard procedure of disconnecting app in Cloudbeds PMS.
Click on this [link] for more information about the disconnection process.
We’re using integrated gateways obtain PCI DSS compliance, which means they’re in charge of storing, securing, and conducting initial verification for each transaction.
Click on this [link] for more information and video about the payment gateway process.
We’re experts in making sure your systems are super-connected, modern, accessible, and work for you – and your hotel door safety locks are no different.
Click on this [link] for more information and video about the door lock process.
With an Electronic signature registration card or Passport Scanner or Thai ID reader, we create and securely store them in CloudBeds reservation documents.
Click on this [link] for more information and video about the reservation extension kit process.
Hotels opt to create a distinct guest network for visitors, which is essentially a separate access point on your router. This allows visitors to connect on their smartphones, computers, or tablets while they’re sitting in a waiting room or working in the space, without them gaining access to your main business network.
Click on this [link] for more information and video about the guest wi-fi process.
We provides remote support to hotels using various remote connection tools. To contact MECX-TECH Customer Services Team send an email to [[email protected]].
MECX-TECH does not store any credit card details and only transfers data to the payment gateway, which is made safe and secure, in compliance to PCI DSS.
MECX-TECH supplies high-quality hardware with a standard RTB warranty. For detailed information on RMA policy, repair or replacement, including packaging and shipping instructions, get in touch with our Sales team.
MECX-TECH offers an annual software license that includes remote technical support and upgrades with the latest issued identity documents.
MECX-TECH hardware shipping policy, subject to the hardware type and availability. We ship the ordered hardware worldwide and we work with the premium carriers such as UPS, FedEx and DHL to provide consistent shipping and delivery services around the globe.
Payment Gateway – We support only [verified partners]. Please contact us if you registed with others.
DoorLock – We support only [verified partners]. Please contact us if you already installed with others.
E-Signature – We support Android 10 or above. iOS does not support in this moment.
Point of Sales – We support only [Loyverse].
Guest WIFI – We support only [Mikrotik].
Customer support is provided from our regional offices in Thailand (GMT+7), usually by remote tools such as TeamViewer, AnyDesk, or similar.