Support Article

Integrating systems that streamline any element of your end-to-end customer service and improve operations productivity.

Cloudbeds interface licensing model: per property based on rooms
Uses secure HTTPS connection for data transfer
The payments made are safe and secure, in compliance to PCI DSS.
Interface is available to hotels with access to Cloudbeds Marketplace


1. Send us an inquiry

Send us an inquiry with the required systems and questions that we may not have covered in the FAQs. We will respond with the quote including all cost of software, hardware, shiping, implementation, and annual fee.

2. Initiate the payment process

After we’ve got a confirmation email, we will send you the payment link and plase initiate the payment process.

3. Preparing implementation

Once payment verified, the licenses are create automatically. After that, we can do the mapping and configurations.

4. Arrange the installation date

Installation, configuration, and testing are done by MECX-TECH implementation specialist together with your IT department.

5. Remote traning for end users

Remote traning will be provided for end users, front office.


How to sign up?

Contact us via [our contact form] and our sales team will reach out with technical and commercial details.

How to connect MECX-TECH for the first time?

Once you are ready to move forward with implementation, Our Customer Services team will perform initial installation together with hotel’s IT team or any other person in charge of IT systems.

Procedure for connecting hotel interface for the first time:

  • Login to your [Cloudbeds Account] and select the ‘Manage’ icon in the top right corner.
  • Scroll down to Apps and Integrations and select ‘Marketplace’.
  • Search for ‘MECX-TECH’, select ‘Learn More’, and then click on ‘Connect App’.
  • When asked, log in to Cloudbeds with your administrative privilege user credentials.
How to disconnect MECX-TECH?

To disconnect interface, it is necessary to follow standard procedure of disconnecting app in Cloudbeds PMS.
Click on this [link] for more information about the disconnection process.

How do Payment Gateway integrations look and feel?

We’re using integrated gateways obtain PCI DSS compliance, which means they’re in charge of storing, securing, and conducting initial verification for each transaction.
Click on this [link] for more information and video about the payment gateway process.

How do DoorLock integrations look and feel?

We’re experts in making sure your systems are super-connected, modern, accessible, and work for you – and your hotel door safety locks are no different.
Click on this [link] for more information and video about the door lock process.

How do Reservation Extension Kit integrations look and feel?

With an Electronic signature registration card or Passport Scanner or Thai ID reader, we create and securely store them in CloudBeds reservation documents.
Click on this [link] for more information and video about the reservation extension kit process.

How do Point of Sales integrations look and feel?

We’re integrated with [Loyverse] point-of-sale. Loyverse works on smartphone or tablet. Over 1,000,000 businesses in 170 countries have registered with Loyverse which is available in 30+ languages.
Click on this [link] for more information and video about the point-of-sale process.

How do Guest WIFI integrations look and feel?

Hotels opt to create a distinct guest network for visitors, which is essentially a separate access point on your router. This allows visitors to connect on their smartphones, computers, or tablets while they’re sitting in a waiting room or working in the space, without them gaining access to your main business network.
Click on this [link] for more information and video about the guest wi-fi process.

How to request a technical support?

We provides remote support to hotels using various remote connection tools. To contact MECX-TECH Customer Services Team send an email to [[email protected]].


Does your software comply with PCI-DSS?

MECX-TECH does not store any credit card details and only transfers data to the payment gateway, which is made safe and secure, in compliance to PCI DSS.

Does your software comply with GDPR?
  • MECX-TECH does not store any details and only transfers data from personal and travel documents into CloudBeds. There are various data protection features that allow hotels to comply with different data privacy laws and regulations.
What is your hardware warranty?

MECX-TECH supplies high-quality hardware with a standard RTB warranty. For detailed information on RMA policy, repair or replacement, including packaging and shipping instructions, get in touch with our Sales team.

What is your software licensing model?

MECX-TECH offers an annual software license that includes remote technical support and upgrades with the latest issued identity documents.

How do you deliver ordered hardware?

MECX-TECH hardware shipping policy, subject to the hardware type and availability. We ship the ordered hardware worldwide and we work with the premium carriers such as UPS, FedEx and DHL to provide consistent shipping and delivery services around the globe.

What are the limitations of the integration?

Payment Gateway – We support only [verified partners]. Please contact us if you registed with others.
DoorLock – We support only [verified partners]. Please contact us if you already installed with others.
E-Signature – We support Android 10 or above. iOS does not support in this moment.
Point of Sales – We support only [Loyverse].
Guest WIFI – We support only [Mikrotik].

How do you provide customer support?

Customer support is provided from our regional offices in Thailand (GMT+7), usually by remote tools such as TeamViewer, AnyDesk, or similar.

Copyright 2022. MECX-TECH. All rights reserved.