We're using integrated gateways obtain PCI DSS compliance, which means they’re in charge of storing, securing, and conducting initial verification for each transaction.
We are flat rate based on hotel room night. This rate is not included credit card transaction fee that charged by the payment gateway to process a transaction. The credit card transaction fee rates vary from 1.5% to 3.5% depending on the type of credit card and payment gateway.
Please find the detailed process for guests and the Front Office below:
Guest Process:
1. Guests make a reservation via the Cloudbeds booking engine.
2. The system automatically redirects the guest to the payment page.
3. Upon completion, the payment is recorded directly in the reservation folio.
4. Guests receive a pending payment reservation email, which includes a payment link for their convenience.
Front Office Process:
1. Reservations are automatically confirmed once payment is processed.
2. The Front Office receives a notification from Cloudbeds for any new pending payment reservations.
3. Once payments are recorded in the reservation folio, the balance will reflect as zero.
4. Reservations with pending payments are automatically canceled by the system after 24 hours.
Additional Notes:
– The Front Office may prevent automatic cancellation by manually confirming a reservation.
– To manually send a payment link from an existing reservation, navigate to “ACTIONS,” select “Compose Message,” and choose the “Pending Confirmation” template.
Botswana Côte d’Ivoire Ghana Kenya Malawi Namibia Nigeria Rwanda South Africa Tanzania United Arab Emirates Uganda Zambia Zanzibar
Tunisia
Côte d’Ivoire Madagascar Mauritius Seychelles
Zimbabwe
Ghana Kenya Nigeria South Africa
Supported local payments in
Europe
Andorra
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Iceland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Spain
Slovakia
Slovenia
Sweden
Switzerland
United Kingdom
Vatican City State
Jersey
Supported local payments in
North America
Mexico
El Salvador Panama
Antigua and Barbuda Anguilla Aruba Bahamas Barbados Belize Bermuda Costa Rica Curaçao Dominica Dominican Republic El Salvador Grenada Guatemala Honduras Jamaica Montserrat Nicaragua Panama Saint Kitts and Nevis Saint Lucia Saint Martin Turks and Caicos Islands
Test Cards
Visa: 4111 1111 1111 1111 Expiry: Any future date CVV: Any
Mastercard: 5555 5555 5555 4444 Expiry: Any future date CVV: Any
JCB: 3566 1111 1111 1113 Expiry: Any future date CVV: Any