Send CloudBeds an inquiry through [MECX-TECH (Payment Gateway) – How to Sign Up and Connect] page. We will respond with the quote including all cost of implementation, and fee.
Installation, configuration, and testing are done by MECX-TECH implementation specialist together with your IT department.
Remote traning will be provided for end users, front office.
We’re using integrated guest profile to M-Invoice which is required (taxID guestName) or (companyTaxID companyName) to be input. Please find more information as followed.
1. FO check-in all guests with followed fields (taxID guestName) or (companyTaxID companyName) in CloudBeds.
2. FO checked-out the reservation.
3. MECX-TECH will transfer transection of checked-out reservation to M-Invoice every morning.
4. FO logon to [M-Invoice Portal] to see the result.
M-Invoice required (taxID guestName) or (companyTaxID companyName) to put in main guest profile. M-Invoice must be registered before using this integration.
Once you are ready to move forward with implementation, Our Customer Services team will perform initial installation together with hotel’s IT team or any other person in charge of IT systems.
Procedure for connecting hotel interface for the first time:
We do not required any configuration in CloudBeds. We will send email to front office every morning.
To disconnect interface, it is necessary to follow standard procedure of disconnecting app in Cloudbeds PMS.
Click on this [here link] for more information about the disconnection process.
We provides remote support to hotels using various remote connection tools. To contact MECX-TECH Customer Services Team send an email to [[email protected]].
MECX-TECH does not store any credit card details and only transfers data to the payment gateway, which is made safe and secure, in compliance to PCI DSS.
MECX-TECH offers an annual software license that includes remote technical support and upgrades with the latest issued identity documents.
We are supported only the integration between CloudBeds booking engine and payment gateway. Online Travel Agency (OTA) will NOT supported. Please contact us if you need more details.
Customer support is provided from our regional offices in Thailand (GMT+7), usually by remote tools such as TeamViewer, AnyDesk, or similar.