We’re using integrated guest profile to RR4 which is required [Gender], [Passport No.], [Nationality], and [Birth Date] to be input. Please find more information as followed.

[Front Office]
1. FO check-in all guests with followed fields [Gender], [Passport No.], [Nationality], and [Birth Date] in CloudBeds.
2. FO receive notification email attached with XLSX file every morning.
3. FO logon to [Department Of Provincial Administration (DOPA)] to upload the XLS file.
4. FO follow the [instruction] to upload XLSX file.

Please fine the followed video about RR4 XLSX process.

1. Requirements

To comply with the RR4 requirements, all guest profiles in Cloudbeds must have the following fields filled in Cloudbeds: Gender, Passport No., Nationality and Birth Date in CloudBeds. 

It is recommended to make the above fields mandatory in the booking engine configuration. 

2. Functionality

• Mecx-Tech pulls guest data (name, last name, gender, DOB, nationality, passport number, phone number and check-out date) of the day check-ins to generate an Excel spreadsheet sent by email on the next day.

• Once you receive the spreadsheet, you need to log in to the Department Of Provincial Administration (DOPA) to upload the XLSX file, according to these instructions.

Once you are ready to move forward with implementation, Our Customer Services team will perform initial installation together with hotel’s IT team or any other person in charge of IT systems.

Procedure for connecting hotel interface for the first time:

1. Login to your [Cloudbeds Account] and select the ‘Account’ icon in the top right corner.
2. Scroll down and click on ‘Apps & Marketplace’.
3. Search for RR4 – Thailand Guest Registration Form
4. Click ‘Learn More’ and, then, Connect APP
5. Accept the permissions and you’ll be redirected to a confirmation page.

The connection is automatic after completing the connection steps above and the report will be sent automatically to the reservations email address. If they need to add email addresses, please, email Mecx support ([email protected]).

We do not required any configuration in CloudBeds. We will send email to front office every morning.

To disconnect the interface, it is necessary to follow the standard procedure of disconnecting an app in Cloudbeds PMS.
Click on this [here link] for more information about the disconnection process.

We provides remote support to hotels using various remote connection tools. To contact MECX-TECH Customer Services Team send an email to [[email protected]].