CloudBeds Support Article

TM.30 processing solutions can help hotels in Thailand easily upload XLS file to Foreign national residence notification website and improve operations productivity.

Cloudbeds interface licensing model: per property based on rooms
Automatically send email TM.30 XLS to your email every morning
Logon to Foreign national residence notification website to upload
Required [Gender], [Passport No.], [Nationality] [Birth Date] fields
Interface is available to hotels with access to Cloudbeds Marketplace


1. Send CloudBeds an inquiry

Send CloudBeds an inquiry through [MECX-TECH (Payment Gateway) – How to Sign Up and Connect] page. We will respond with the quote including all cost of implementation, and fee.

2. Arrange the installation date

Installation, configuration, and testing are done by MECX-TECH implementation specialist together with your IT department.

3. Remote traning for end users

Remote traning will be provided for end users, front office.


How do TM30 integrations look and feel?

We’re using integrated guest profile to TM30 which is required [Gender], [Passport No.], [Nationality], and [Birth Date] to be input. Please find more information as followed.

[Front Office]
1. FO check-in all guests with followed fields [Gender], [Passport No.], [Nationality], and [Birth Date] in CloudBeds.
2. FO receive notification email attached with XLS file every morning.
3. FO logon to [Notifications of residence of foreigners] to upload the XLS file.
4. FO follow the [instruction] to upload XLS file.

Click on this [link] for more information and video about the payment gateway process.

What is TM30 integrations requirement?

TM30 required [Gender], [Passport No.], [Nationality], and [Birth Date] to put in all guest profile. TM30 must be registered before using this integration.

How to connect MECX-TECH for the first time?

Once you are ready to move forward with implementation, Our Customer Services team will perform initial installation together with hotel’s IT team or any other person in charge of IT systems.

Procedure for connecting hotel interface for the first time:

  1. Login to your [Cloudbeds Account] and select the ‘Account’ icon in the top right corner.
  2. Scroll down and click on ‘Apps & Marketplace’.
  3. Search for TM30 by Mecx-Tech and click ‘Learn More’ and, then, Connect App. You will be prompted to accept the integration permissions and directed to Mecx-Tech to complete the connection..

How to go live after connecting MECX-TECH?

We do not required any configuration in CloudBeds. We will send email to front office every morning.

How to disconnect MECX-TECH?

To disconnect interface, it is necessary to follow standard procedure of disconnecting app in Cloudbeds PMS.
Click on this [here link] for more information about the disconnection process.

How to request a technical support?

We provides remote support to hotels using various remote connection tools. To contact MECX-TECH Customer Services Team send an email to [[email protected]].


Does your software comply with PCI-DSS?

MECX-TECH does not store any credit card details and only transfers data to the payment gateway, which is made safe and secure, in compliance to PCI DSS.

Does your software comply with GDPR?
  • MECX-TECH does not store any details and only transfers data from personal and travel documents into CloudBeds. There are various data protection features that allow hotels to comply with different data privacy laws and regulations.
What is your software licensing model?

MECX-TECH offers an annual software license that includes remote technical support and upgrades with the latest issued identity documents.

What are the limitations of the integration?

We are supported only the integration between CloudBeds booking engine and payment gateway. Online Travel Agency (OTA) will NOT supported. Please contact us if you need more details.

How do you provide customer support?

Customer support is provided from our regional offices in Thailand (GMT+7), usually by remote tools such as TeamViewer, AnyDesk, or similar.

Copyright 2022. MECX-TECH. All rights reserved.