We’re using integrated guest profile to TTLock after reservation has been confirmed or checked-in. Please find more information as followed.

[Front Office]
1. Cloudbeds reservation has been confirmed or checked-in.
2. The Passcode, QR code, or EKey will be generated and put it in reservation custom field.
3. The passcode generator will be complied wilth the lock model. Some model do not have all digits from 0-9.
3. Hotel can configure “Whistle” to communicate the door key to the gust. Example chat, email, SMS etc.
4. The key reriod will be the same as room period in the reservation.

Room mappings must be provided in our system before going live.

We require the “ROOM MAPPINGS” from door lock system to put in our system. All of your room mapping can be found in doorlock software. We also require to install our agent into your door lock management Windows (10/11) PC.

Once you are ready to move forward with implementation, Our Customer Services team will perform an initial installation together with hotel’s IT team or any other person in charge of IT systems.

Procedure for connecting hotel interface for the first time:

1. Login to your [Cloudbeds Account] and select the ‘Account’ icon in the top right corner.
2. Scroll down and click on ‘Apps & Marketplace’.
3. Search for TTLock by Mecx-Tech and click ‘Learn More’ and, then, Connect App. You will be prompted to accept the integration permissions and directed to Mecx-Tech to complete the connection..

To disconnect the interface, it is necessary to follow standard procedure of disconnecting app in Cloudbeds PMS.
Click on this [here link] for more information about the disconnection process.

We provide remote support to hotels using various remote connection tools. To contact MECX-TECH Customer Services Team send an email to [[email protected]].