We’re using integrated gateways obtain PCI DSS compliance, which means they’re in charge of storing, securing, and conducting initial verification for each transaction. Please find more information as followed.

[Guest]
1. Guest makes a reservation through CloudBeds booking engine.
2. CloudBeds booking engine redirects to payment page automatically.
3. Guest receives a pending payment reservation email that includes with the payment link.
4. Guest completes their payment and the payment is recorded in the reservation folio.

[Front Office]
1. The reservation will be “confirmed” automatically after payment has been made.
2. FO receives an email notification of a new pending payment reservation from CloudBeds.
3. The payment will be recorded in the reservation folio and the balance will be 0 (zero).
4. The reservation will be “cancelled” automatically after payment is pending for 24 hours.
5. FO can prevent automatic cancellation by put the reservation to “confirmed”.

Click on this [link] for more information and video about the payment gateway process.