CloudBeds Support Article
Onity

Integrating systems that streamline any element of your end-to-end customer service and improve operations productivity.

GENERAL INFO
Cloudbeds interface licensing per property based on rooms
Uses secure HTTPS connection for data transfer.
Interface all guest profiles after reservation has been checked-in.
Interface is available to hotels with access to Cloudbeds Marketplace

ORDERING PROCESS

1. Send CloudBeds an inquiry

Send CloudBeds an inquiry through [MECX-TECH (Payment Gateway) – How to Sign Up and Connect] page. We will respond with the quote including all cost of implementation, and fee.

2. Arrange the installation date

Installation, configuration, and testing are done by MECX-TECH implementation specialist together with your IT department.

3. Remote traning for end users

Remote traning will be provided for end users, front office.

INTERFACE INFORMATION

How do DoorLocks integrations look and feel?

We’re using integrated guest profile to Onity after reservation has been checked-in. Please find more information as followed.

[Front Office]
1. FO check-in all guests in CloudBeds and keep open reservation details page.
2. FO press “F2” in the keyboard.
3. Select specific room from screen to issue the key.
4. Click OK to issue the key.

How to go live after connecting MECX-TECH?

Room mappings must be provided in our system before going live.

What is DoorLocks integrations requirement?

We require the “ROOM MAPPINGS” from door lock system to put in our system. All of your room mapping can be found in doorlock software. We also require to install our agent into your door lock management Windows (10/11) PC.

How to connect MECX-TECH for the first time?

Once you are ready to move forward with implementation, Our Customer Services team will perform an initial installation together with hotel’s IT team or any other person in charge of IT systems.

Procedure for connecting hotel interface for the first time:

  1. Login to your [Cloudbeds Account] and select the ‘Account’ icon in the top right corner.
  2. Scroll down and click on ‘Apps & Marketplace’.
  3. Search for Onity by Mecx-Tech and click ‘Learn More’ and, then, Connect App. You will be prompted to accept the integration permissions and directed to Mecx-Tech to complete the connection..

How to disconnect MECX-TECH?

To disconnect the interface, it is necessary to follow standard procedure of disconnecting app in Cloudbeds PMS.
Click on this [here link] for more information about the disconnection process.

How to request a technical support?

We provide remote support to hotels using various remote connection tools. To contact MECX-TECH Customer Services Team send an email to [[email protected]].

FAQs

Does your software comply with PCI-DSS?

MECX-TECH does not store any credit card details and only transfers data to the payment gateway, which is made safe and secure, in compliance to PCI DSS.

Does your software comply with GDPR?
  • MECX-TECH does not store any details and only transfers data from personal and travel documents into CloudBeds. There are various data protection features that allow hotels to comply with different data privacy laws and regulations.
What is your software licensing model?

MECX-TECH offers an annual software license that includes remote technical support and upgrades with the latest issued identity documents.

What are the limitations of the integration?

We are supported only the integration between CloudBeds booking engine and payment gateway. Online Travel Agency (OTA) will NOT supported. Please contact us if you need more details.

How do you provide customer support?

Customer support is provided from our regional offices in Thailand (GMT+7), usually by remote tools such as TeamViewer, AnyDesk, or similar.

Copyright 2022. MECX-TECH. All rights reserved.