CloudBeds Support Article
MasterControls
GENERAL INFO
Cloudbeds interface licensing per property based on rooms
Uses secure HTTPS connection for data transfer.
Interface all guest profiles after reservation has been checked-in.
Interface is available to hotels with access to Cloudbeds Marketplace
ORDERING PROCESS
Send CloudBeds an inquiry through [MECX-TECH (Payment Gateway) – How to Sign Up and Connect] page. We will respond with the quote including all cost of implementation, and fee.
Installation, configuration, and testing are done by MECX-TECH implementation specialist together with your IT department.
Remote traning will be provided for end users, front office.
INTERFACE INFORMATION
We’re using integrated guest profile to MasterControls after reservation has been checked-in. Please find more information as followed.
[Front Office]
1. FO check-in all guests in CloudBeds and keep open reservation details page.
2. FO press “F2” in the keyboard.
3. Select specific room from screen to issue the key.
4. Click OK to issue the key.
Room mappings must be provided in our system before going live.
We require the “ROOM MAPPINGS” from door lock system to put in our system. All of your room mapping can be found in doorlock software. We also require to install our agent into your door lock management Windows (10/11) PC.
Once you are ready to move forward with implementation, Our Customer Services team will perform an initial installation together with hotel’s IT team or any other person in charge of IT systems.
Procedure for connecting hotel interface for the first time:
- Login to your [Cloudbeds Account] and select the ‘Account’ icon in the top right corner.
- Scroll down and click on ‘Apps & Marketplace’.
- Search for MasterControls by Mecx-Tech and click ‘Learn More’ and, then, Connect App. You will be prompted to accept the integration permissions and directed to Mecx-Tech to complete the connection..
To disconnect the interface, it is necessary to follow standard procedure of disconnecting app in Cloudbeds PMS.
Click on this [here link] for more information about the disconnection process.
We provide remote support to hotels using various remote connection tools. To contact MECX-TECH Customer Services Team send an email to [[email protected]].
FAQs
MECX-TECH does not store any credit card details and only transfers data to the payment gateway, which is made safe and secure, in compliance to PCI DSS.
- MECX-TECH does not store any details and only transfers data from personal and travel documents into CloudBeds. There are various data protection features that allow hotels to comply with different data privacy laws and regulations.
MECX-TECH offers an annual software license that includes remote technical support and upgrades with the latest issued identity documents.
We are supported only the integration between CloudBeds booking engine and payment gateway. Online Travel Agency (OTA) will NOT supported. Please contact us if you need more details.
Customer support is provided from our regional offices in Thailand (GMT+7), usually by remote tools such as TeamViewer, AnyDesk, or similar.