We’re using integrated guest profile to ICRTouch after reservation has been checked-in. Please find more information as followed.

[Front Office]
1. FO check-in all guests in CloudBeds.
2. Waitress Open ICRTouch, put sale item and then select “HOTEL XFER“.
3. Waitress input room number then guest list in the room will be appear.
4. Waitress choose guest name then OK.
5. FO check ICRTouch intergrated invoice in reservation folio.

ICRTouch integration agent must be installed in hotel local PC and configured the IP “System Flags” “Directory of hotel server” (X.X.X.X:5557) before going live.

We’re required local Windows 10 or higher install our integration agent. That Windows PC must have internet connection and local connection.

Once you are ready to move forward with implementation, Our Customer Services team will perform initial installation together with hotel’s IT team or any other person in charge of IT systems.

Procedure for connecting hotel interface for the first time:

1. Login to your [Cloudbeds Account] and select the ‘Account’ icon in the top right corner.
2. Scroll down and click on ‘Apps & Marketplace’.
3. Search for ICRTouch by Mecx-Tech and click ‘Learn More’ and, then, Connect App. You will be prompted to accept the integration permissions and directed to Mecx-Tech to complete the connection..

To disconnect interface, it is necessary to follow standard procedure of disconnecting app in Cloudbeds PMS.
Click on this [here link] for more information about the disconnection process.

We provides remote support to hotels using various remote connection tools. To contact MECX-TECH Customer Services Team send an email to [[email protected]].