FAQs
Does your software comply with PCI-DSS?
MECX-TECH does not store any credit card details and only transfers data to the payment gateway, which is made safe and secure, in compliance to PCI DSS.
Does your software comply with GDPR?
- MECX-TECH does not store any details and only transfers data from personal and travel documents into CloudBeds. There are various data protection features that allow hotels to comply with different data privacy laws and regulations.
What is your software licensing model?
MECX-TECH offers an annual software license that includes remote technical support and upgrades with the latest issued identity documents.
What are the limitations of the integration?
We are supported only the integration between CloudBeds booking engine and payment gateway. Online Travel Agency (OTA) will NOT supported. Please contact us if you need more details.
How do you provide customer support?
Customer support is provided from our regional offices in Thailand (GMT+7), usually by remote tools such as TeamViewer, AnyDesk, or similar.