CloudBeds Support Article
Carmen
GENERAL INFO
Cloudbeds interface licensing model: per property based on rooms
Uses secure HTTPS connection for data transfer
The integration made are safe and secure, in compliance to PCI DSS.
Interface is available to hotels with access to Cloudbeds Marketplace
ORDERING PROCESS
Send CloudBeds an inquiry through [MECX-TECH (Payment Gateway) – How to Sign Up and Connect] page. We will respond with the quote including all cost of implementation, and fee.
Installation, configuration, and testing are done by MECX-TECH implementation specialist together with your IT department.
Remote traning will be provided for end users, front office.
INTERFACE INFORMATION
We’re using integrated daily transections to FlowAccount as a Sale Orders after 2am everyday. Please find more information as followed.
[Front Office]
1. FO post transection into CloudBeds or Auto post room revenues.
2. Room rate must be corrected before end of day.
3. After 2am, daily job will automatic transfer all daily transections into FlowAccount as a Sale Order.
4. Accounting will received a new transections in Sale Orders menu.
FlowAccount must be provided integration API ID and Secret key to MECX-TECH before going live.
We’re required only integration API ID and Secret Key from FlowAccount.
Once you are ready to move forward with implementation, Our Customer Services team will perform initial installation together with hotel’s IT team or any other person in charge of IT systems.
Procedure for connecting hotel interface for the first time:
- Login to your [Cloudbeds Account] and select the ‘Account’ icon in the top right corner.
- Scroll down and click on ‘Apps & Marketplace’.
- Search for FlowAccount by Mecx-Tech and click ‘Learn More’ and, then, Connect App. You will be prompted to accept the integration permissions and directed to Mecx-Tech to complete the connection..
To disconnect interface, it is necessary to follow standard procedure of disconnecting app in Cloudbeds PMS.
Click on this [here link] for more information about the disconnection process.
We provides remote support to hotels using various remote connection tools. To contact MECX-TECH Customer Services Team send an email to [[email protected]].
FAQs
MECX-TECH does not store any credit card details and only transfers data to the payment gateway, which is made safe and secure, in compliance to PCI DSS.
- MECX-TECH does not store any details and only transfers data from personal and travel documents into CloudBeds. There are various data protection features that allow hotels to comply with different data privacy laws and regulations.
MECX-TECH offers an annual software license that includes remote technical support and upgrades with the latest issued identity documents.
We are supported only the integration between CloudBeds booking engine and payment gateway. Online Travel Agency (OTA) will NOT supported. Please contact us if you need more details.
Customer support is provided from our regional offices in Thailand (GMT+7), usually by remote tools such as TeamViewer, AnyDesk, or similar.